We want you to be completely satisfied with your purchase. If you receive the wrong item or an item arrives damaged, please contact us, and we’ll gladly assist with a return or replacement.
What if I receive a damaged item?
If your item arrives damaged, please email us photos of the item along with your order number. This will help us process your request quickly. We will send you a replacement item.
What if the shipping address is incorrect?
If you notice an error in your shipping address, please contact us to update it before the item is shipped. If the order has already been shipped, any additional costs or losses will be your responsibility.
Can I return or exchange my item?
- Yes! You can return or exchange your item within 30 days of receiving it.
- Whether the size isn’t right, the item is damaged, or you simply changed your mind, we’re happy to help with a refund or exchange.
What if I don’t like my item?
If you’re not satisfied with your item, we offer a 30-day satisfaction guarantee. You can request a return and get a refund as long as the item is unused.
How do I process a return?
- To initiate a return, email us at support@charmkarma.com.
- We’ll reply with the return address within 24-48 hours.
- The item must be unused and preferably in its original packaging.
- Once we receive the returned item, we’ll process your refund or exchange.
- Refunds are processed within 1-2 days after we receive the item and are issued via PayPal.
- Please notify us of any returns or exchanges within 30 days of receipt to minimize the risk of lost packages.
Do I need to pay for return shipping?
- Yes, you’ll need to cover the cost of return shipping. You can use any carrier to send the item back to us.
- To ensure a smooth return process, we strongly recommend using a shipping service with tracking.
Can I cancel my order?
If you placed an order by mistake or changed your mind, please notify us as soon as possible. If the order hasn’t been shipped yet, we’ll cancel it and issue a full refund immediately.
Still have questions?
If you have any additional concerns, feel free to contact us at support@charmkarma.com, and we’ll assist you as soon as possible.